14-08-2022 08:19 AM
14-08-2022 10:39 AM
@neil79: I'm sorry to hear that you're experiencing this issue. To ensure that the restarts aren't automated, please head to Settings > Battery and device care > Tap the 3 dots in the top right > Automation > Auto restart at set times, and toggle this option off (if applicable).
If the problem persists, try restarting the phone in Safe Mode to disable all third party apps, as this will help to determine if the issue is stemming from an external source. To enter Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode.
Monitor the performance for a few hours, depending on the frequency of the issue, and if you notice an improvement then please restart the phone as you would normally and uninstall any apps you have added in the last 2 weeks.
14-08-2022 10:56 AM
14-08-2022 10:56 AM
14-08-2022 11:38 AM
14-08-2022 01:21 PM - last edited 14-08-2022 01:40 PM
19-08-2022 09:40 PM