Hi guys I'm currently on the upgrade program through Klarna I have £595.10 left to pay however I am trying to pay this amount using the instuctions provided by klarna which is to send payment to the given sort code and account no. witht the provided reference, but it keeps bouncing back I have tried twice now so they told me to contact my bank as my bank may be blocking it however my bank tells me that nothing has been blocked as far as they know so now im very lost as klarna is also confused on top of that i need to make sure this phone is fully paid for as i am going to trade it in with the samsung trade in and i have read you cant send in a phone that is under th eupgrade program so i made this post as maybe someone has gone through this before and is able to provide help
We clearly have some buddying sherlocks in the community. Thanks for working together to look at this and sorry for the inconvenience you've been experiencing this.
@Fobss and @jamiegrice, Can you let us know if you're still experiencing issues with your Klarna payments?
my Klarna bounced back again lol and the woman on the phone says can't do anything to help me as apparently the details are correct and now i need to tell me bank but my bank also claiming nothing is being blocked lol
nice, mines still bouncing but in a way its a good thing as i just got the invite to upgrade through the program so im just going that route now lol maybe everthing happens for a reason
After finally getting the text saying i can upgrade everything has gone smoothly I've placed my order for the s21u through the upgrade program, now just waiting on Samsung to send the phone and pay off the current contract for the s20+
That's fantastic to hear 😀 a lot of people seem to be having issues again trying to upgrade through the program. Can I ask which internet explorer used..... ie. Safari, Chrome, Samsung internet and what devise please?
i used Google Chrome but i would say firefox would be a good choice as normally chrome causes problems for a lot of things and i have to end up using Firefox which always works
