Keeps freezing and shutting down

[dyllan78]

Hi my mams S21 5G FE keeps shutting it's self down when ever she uses Facebook messenger anyone able to help us please many thanks 

[weemouse]

I would suggest a master reset and take it from there. I hope u get it sorted

[dyllan78]

Ok thank you we will try it 🙂

[weemouse]

Let me know how it goes dyllan