Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Instagram, Voice Recorder, and Hey Google don't pick up audio in audio messages.

(Topic created on: 05-01-2023 02:21 PM)
JorgeCamus
First Poster
Options
Galaxy S21 Series

Dear community,

I come to you because my Samsung Galaxy S21 5G phone does not receive audio input in audio messages in applications such as WhatsApp, Facebook, Instagram and Voice Recorder, or Hey Google. All three microphones on the phone work fine, and the main microphone works perfectly when making phone calls (this is supposed to be the microphone that fails when making these audio messages). I tried:

- Reset the phone to its original settings 2 times.
- Delete cache and delete data of all these applications.
- Delete the applications and reinstall them.
- Making sure the microphone permissions of these apps are in order
- Reboot the phone.
- Clean microphone.
- Start the phone in Safe Mode (without finding any failure and with the persistence of the problem).

I do not know what else to do. If you can help me I would greatly appreciate it. I'm seriously thinking about changing the microphone, but the diagnostics show that the hardware is fine.

Stay tuned!

0 Likes
3 REPLIES 3
AndrewL
Moderator
Moderator
Options
Galaxy S21 Series

@JorgeCamus: When you attempt to record an audio message in the affected apps, do you get any error messages, or is the file simply silent when played back? Have you tried heading to Settings > Apps > WhatsApp (as an example) > Permissions > Microphone > Allowed? 

0 Likes
BandOfBrothers
Samsung Maker ★★
Options
Galaxy S21 Series

This is certainly a conundrum @JorgeCamus 

There are a few recent threads in other boards on the forum similar to yours. Perform a forum search to perhaps have a read.

I'm on the latest software update and mybapps are up to date and I'm not experiencing these issues !

I wonder if it'll be beneficial to also contact the app developers to see if there aware of this issue ?

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
Starjay
First Poster
Options
Galaxy S21 Series

I am having same issue

0 Likes