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25-02-2021 03:11 PM
Good luck on that one mate. Here in the UK I've been waiting since the 31st Jan 2021 (phone was collected on the 2nd of Feb 2021 and have delivery proof of the 3rd Feb 2021) for a replacement S21 512GB in black.
Multiple calls, multiple emails... started off with we haven't got the returned handset (strange considering I had the DPD delivery receipt into the warehouse), then we need 3 to 5 days to deal with it (they had already had 5 days by then), and now the current one is 'it's out of stock' and the system will auto send one when it's back in stock.... Yeah right, but that's hard to believe as I keep on getting the 'in stock alerts' from the online shop page!
I can only assume that they are prioritising new sales over customer service/replacements... a unique and neat way to keep customer loyalty... especially in this case with a family of 6, all currently with top end Samsung phones, all bought by me and they are all due replacement this year.... Any one got a phone number for Apple lol...