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Original topic:

IMEI number

(Topic created on: 14-02-2021 08:36 AM)
jules221
First Poster
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I purchased the Samsung S21 earlier this week and I am trying to submit my claim for the ear buds but stating my IMEI number is not recognised. 
Is there a wait time before you can submit a claim or any other ideas?
Thanks in advance 
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7 REPLIES 7
Lurch2o
First Poster
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I'm the same with my ultra. I think it has to be after the 14 day cooling off period
JasonGroves
Journeyman
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Try and keep entering the imei number it happened to me tried it again and it worked
Mimo40
Helping Hand
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I had trouble with the IMEI I must of tried 3 or 4 times before it got accepted.
ClaireLRB069
Journeyman
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There are 2 IMEI numbers on my phone, the first didn't work but the second did when I ordered mine. Give it a go, hope it works
Steve126
Journeyman
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I had the same ,where IMEI 2 was the one that worked
Bradleigh
Voyager
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Don't enter the / then 2 digits.. leave the "/" out..
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NickYallope
First Poster
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can someone point me in the right direction to claim my ear buds live please
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