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Original topic:

I bought my phone secondhand, does my warranty still count?

(Topic created on: 18-04-2022 05:49 AM)
Taneem
First Poster
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Galaxy S21 Series
Bought my phone off ebay but don't have original purchase receipt. Will my warranty still count?
I have the Samsung s21 ultra and bought it last year
Thanks!
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1 REPLY 1
BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

The Limited 2 year manufacturers warranty follows the phone not the purchaser however if you have to take the phone into a Samsung Experience Store or Samsung Service Centre they may ask for the original receipt @Taneem before providing support.

I've come across posts in tbe past where a phone has been supported without the original receipt.

i.e 

galaxy-s20-series/warranty-send-off-for-repair-without-original-receipt. 

So if you can please do engage with the ebay seller to ask for the original invoice so your covered incase they ask for it.

I appreciate you purchased the phone a year ago however the original seller may still have the invoice if it's been sent to them via email from Samsung , if purchased from Samsung directly originally.

I assume you've registered the phone in your name via your Samsung Members app.

I wish you all the best. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.