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Original topic:

I am getting no benefits

(Topic created on: 15-09-2021 07:32 PM)
MadMonsterSon
Apprentice
Options
Galaxy S21 Series
So I have a s21 ultra and on the Samsung Members app, I am getting no benefits does anyone know why?
10 REPLIES 10
LiquidSnake
Troubleshooter
Options
Galaxy S21 Series
This issue may occur depending on where your phone was brought from; do you know where so? 🤔
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MadMonsterSon
Apprentice
Options
Galaxy S21 Series
so I got it from a shop
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LiquidSnake
Troubleshooter
Options
Galaxy S21 Series
A Samsung shop in the UK? 🙃
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MadMonsterSon
Apprentice
Options
Galaxy S21 Series
no
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MadMonsterSon
Apprentice
Options
Galaxy S21 Series
I got it from China because of snap dragon chip
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LiquidSnake
Troubleshooter
Options
Galaxy S21 Series
Yeah, unfortunately the benefits section does not work if you did buy from said region and there is nothing that can be done about it 😔... Sorry about the bad news!
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MadMonsterSon
Apprentice
Options
Galaxy S21 Series
oh ok ty for the info
LiquidSnake
Troubleshooter
Options
Galaxy S21 Series
No problem! If my tip helped, could you please click the three dots on my comment and select accept solution? Thanks! 😊
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Mitzzz999
Hotshot
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Galaxy S21 Series
My s10 plus is Snapdragon and doesn't come with any benefits but my Note 10 plus 5G is standard UK model and it shows all the benefits available.
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