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Original topic:

How to claim your gift when you pre-order the Galaxy S21 family

(Topic created on: 26/01/21 16:04)
SachikoT
Community Manager
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Galaxy S21 Series

1711310056-SAMSUNG-PROJECT-U-HERO-PRE-ORDER-PROP-LAND copy.jpg

 

We’ve just watched Galaxy Unpacked and just can’t wait to get our hands on the Galaxy S21!

 

Make sure you pre-order your Galaxy S21 family by the 28th January 2021, so that you can get your amazing pre-order gift from us!

 

What pre-order gift will I get?

 

Which S21 did you pre-order?

Galaxy S21

Galaxy S21+

Galaxy S21 Ultra

What gift can I claim?

Galaxy Buds Live and SmartTag

Galaxy Buds Live and SmartTag

Galaxy Buds Pro and SmartTag

 

How do I get my pre-order gift?

  • If you pre-order your Galaxy S21 from the Samsung UK Online Shop or Samsung Ireland Shop, you’ll be asked to select your gift when you place your order. It’s as simple as that.
  • If you pre-order from Samsung KX or any other participating retailer follow our guide on how to claim below. Easy as 1-2-3. 

 

How to claim your pre-order gift

Samsung KX, Student and Employee partner portals and participating retailers

 

  1. Once your new Galaxy S21, S21+, and S21 Ultra have been delivered and you’re all set-up, launch the Samsung Members app on your new phone.
  2. Tap the Benefits tab and tap the pre-order claim banner. You’ll need the IMEI of your new phone to go through the claims process.   
  3. You’ll receive a confirmation of your claim via email. If the promotions team need any further information to process your claim, they’ll send you an email to move it forward. You’ll receive your gift via recorded delivery.

 

Claiming your pre-order gift: Need-to-Knows

For full information and detail about the claims process check out our Terms and Conditions.

  • Claims must be submitted on your new device via Samsung Members. The banner will not be available on any other devices
  • Claims must be submitted between 00:01 (GMT) on 29th January 2021 and 23:59 (GMT) on 28th February 2021.
  • If you don’t receive a confirmation email about your validated claim within 7 days, do send the team an email at janpreorder@samsungpromotions.claims or by phone at [0333 016 3421] (UK, IOM or CI) or [01223 8289] (ROI) within seven (7) days of a Claim being submitted.
  • If a valid claim is processed in accordance with the Terms and Conditions, the gift will be delivered via recorded delivery within 45 days of the Claim being validated to the postal address in your claim.   

 

*NEW*When will I get my preorder gift?

  • Your pre-order gifts will be fulfilled up to 45 days after an accepted claim. 
    • Your claim was integrated into your purchase and basket for the Samsung UK and Samsung Ireland shops
    • If you purchased from a participating retailer, you need to go through the claims process and the countdown starts once your claim is approved.

If you have any questions or thoughts about our offer,  please let us know below. 

 

^SachikoT


142 REPLIES 142
CharlieHowes
Navigator
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Galaxy S21 Series
From what I can gather, anyone ordering the phone directly from Samsung do not have to claim anything. Anyone ordering from elsewhere will.
I don't know if Samsung preorders get buds & tag sent with the handset or separately though. I've asked this a few times on here and have yet to receive an answer.
I definitely seen it mentioned somewhere that Samsung were shipping them with the buds this year since it was the first time a handset hasn't had earphones in the box.
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Hackett
Voyager
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Galaxy S21 Series
hi I've just received my s21 ultra today and want to claim the free buds pro. is that the earliest I can claim the 29th jan.
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Hackett
Voyager
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Galaxy S21 Series
hi when will the banner be shown on the benefits page to claim the earbuds pro as I have received my s21 ultra today.
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callum1994
Apprentice
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Galaxy S21 Series
I have just received my Samsung galaxy s21 ultra, I have followed what I have been told and gone to samsung members app to claim them and it does not have an option to claim? Just to pre order the s21 
zeddd
First Poster
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Galaxy S21 Series
same
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Kasim2409
Voyager
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Galaxy S21 Series
the official release date is the 29th so it should be available from then.
https://20203.samsungpromotions.claims/janpreorder-phone/en-GB

clipboard_image_1611665637389.jpg

Jamsterdm
Voyager
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Galaxy S21 Series

I ordered through Samsung and while I had to 'pick' my gifts apparently we still have to claim once device recieved. 

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callum1994
Apprentice
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Galaxy S21 Series
thank you
patientzero2020
First Poster
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Galaxy S21 Series

How do I claim my free gifts with my s21 ultra it says r
Pre orders only I pre ordered it came this morning please any advice 
TerryKarl
Apprentice
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Galaxy S21 Series
I just phoned Samsung, got through to a guy with arguably the worst signal ever. he got as far as directing me to this app before I couldn't hear anymore and then hung up.
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