28-01-2021 06:58 PM in
On January 18th, I placed a pre-order on samsung.com/uk/ for:
On my order tracking (as a guest), I can only see the phone which I received today (January 28th), and the case which is "Preparing Dispatch". I do not see the bonuses. I thought these were automatically shopping with the phone, but I guess I was wrong.
How do I claim my two free gifts from Samsung's Online Store?
28-01-2021 08:40 PM in
@Lairch: If you pre-ordered the S21 Ultra 5G directly from our Online Shop at samsung.com then the gifts should have been added to your order automatically at the checkout stage. If this isn't the case, please reach out to out Shop Team on 0330 726 7467 quoting your order reference number, and an advisor will be able to look into this for you.
01-02-2021 10:29 PM in
That's interesting because I got email saying that my ear buds and smart tag gonna be delivered tomorrow but my phone hasn't been shipped yet ? Are they gonna cone with the phone or not? I hope will come with, ordered Navy 256gb
02-02-2021 03:35 PM in