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Original topic:

How do I claim the free earpods?

(Topic created on: 06-10-2021 10:29 PM)
Piaras
First Poster
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Galaxy S21 Series
When I purchased the S21 ultra it was supposed to come with earpods. Does anyone know how I go about claiming these?
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10 REPLIES 10
rogersdave77
Helping Hand
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Galaxy S21 Series
Search google Samsungpromotionsclaims/s21gift
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Aklima
Troubleshooter
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Galaxy S21 Series
Hi,
Please go to ur members app on the benefit section you should find it.
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Nita5
First Poster
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Galaxy S21 Series
My hubby got his. They arrived yesterday. He had to claim them direct from Samsung. So go on the Samsung site I think. But can ask him
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StephK1
Moderator
Moderator
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Galaxy S21 Series

Hey @Piaras! If you haven't put your claim through in the Members app, here's the direct link to the claim form: https://2021.samsungpromotions.claims/s21gift/en-GB 🙂

RedEyeJake
Apprentice
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Galaxy S21 Series
Mine said they were on the way to me on the 29th september and still had no email from courier and they haven't arrived yet 😞
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AndrewL
Moderator
Moderator
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Galaxy S21 Series

@RedEyeJake: Please be aware that your gifts can take up to 45 days to reach you from the verification date. If you'd like to track the progress of your claim, please check out the link below.

My Claim - Samsung Super September (samsungpromotions.claims)

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Gavinkeithhill
First Poster
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Galaxy S21 Series
How do we provide a PDF invoice, when we don't have one from an online order.
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AndrewL
Moderator
Moderator
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Galaxy S21 Series

@Gavinkeithhill: If you placed an order online from a participating retailer, then you should have received confirmation of the order via email, along with an invoice. If not, reach out to the retailer directly to request the necessary document, making sure that it contains the retailer logo, reference to your S21, the amount paid and the date of purchase. 

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Stuhat
First Poster
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Galaxy S21 Series
Hi, I can't seem to find this in the members app but it is early in the morning and only started using my first Samsung phone last night 😀
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