Hoping for an answer this time!

[woodlouse]

I recently asked why, all of a sudden, my smart view doesn't allow me to change the aspect ratio on either of my Samsung smart TVs. but didn't get an answer. - It was working fine until recently but now the TV picture is too small and I don't seem to be able to change this in the settings - (the "change aspect ratio" option is there but "greyed-out") I've looked online for any solution but to no avail. Can anyone help please? Thanks.  P.S. if I pinch to zoom on my phone I'm still left watching a screen with black bars top and bottom which didn't happen before. 

[djfresh123]

Because it is matching your phone screen

[woodlouse]

See my P.s. on this post,please.

[JAMES4578]

Hi @woodlouse  you could  set up the Tv connection again. otherwise Try the following.

Go to Settings-Apps-Smart View,  Clear the data and cache. If still issue Force stop the app and open again.

Another idea is to clear the cache partition:

1. Turn off the device.
2. Connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key .
3. When the Android logo displays, release all three keys.
4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

Another idea is to try Smart Things.

[woodlouse]

It's ok thanks, I've done it! I don't know quite what I did but it's working fine again! 👍🙂

[JAMES4578]

@woodlouse  oh right, as long as it is working, perhaps you will mind at some point 😀