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Original topic:

Help! No confirmation email

(Topic created on: 12-08-2021 06:01 PM)
Danllew17
Apprentice
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Galaxy S21 Series
Okay so I've ordered an S21 Ultra 5G a couple of hours ago. Money has gone out of the account but I haven't had any confirmation about my order. Is this normal?
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8 REPLIES 8
Mitzzz999
Hotshot
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Galaxy S21 Series
Have you checked the spam folder too?
Danllew17
Apprentice
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Galaxy S21 Series
Yes I have. There was nothing there unfortunately
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Mitzzz999
Hotshot
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Galaxy S21 Series
I wouldn't mess around with this... I would contact Samsung asap

UK online shop support num...

0330 726 7467

When I purchased Samsung accessories from the store I received emails pretty quick... I guess it is a busy time for Samsung with interest in the new releases so there maybe some system lag.
JAMES4578
Superuser I
Superuser I
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Galaxy S21 Series

Hi @Danllew17  Hopefully all is ok, Yes may be a bit of demand for products at the moment.  When I ordered the S21 Ultra at the end of June the confirmation email arrived almost instantly.   I always use a credit card for online purchases  and more expensive items though.

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.
Danllew17
Apprentice
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Galaxy S21 Series
I've called samsung, and they told me that the money went through, but the order didn't? So now I have to call my bank.
JAMES4578
Superuser I
Superuser I
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Galaxy S21 Series

@Danllew17 oh right, hopefully it is sorted soon enough. 

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.
Mitzzz999
Hotshot
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Galaxy S21 Series
Someone else in the forum has recently posted a similar situation.
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Nic1234
Navigator
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Galaxy S21 Series
Unless you live in a city with mobile masts every few metres, do yourself a favour and cancel the order.

Signal quality is rubbish on the Ultra
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