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Original topic:

HELP! I want to return my S21

(Topic created on: 06-02-2021 08:34 AM)
elliecjno1
Journeyman
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Galaxy S21 Series

Hi,

I received my new S21 on the 28th Jan - bought that over the Ultra or plus as I needed a smaller phone & assumed it would also mean a better battery life! 

I've tried everything from changing the refresh rate & all the other tips I can find & it still runs very hot & battery drains ridiculously fast even on wifi! I don't see why I should be running an £800 odd phone in dark mode with a dim screen just so it lasts - not fit for purpose. My P20 Pro which it was supposed to be replacing lasts longer. I do 12hr shifts & I haven't even bothered taking it to work as I know it wont last & also have no time to be charging it. midway through!!!

So bottom line is I want to return it.

I put all my apps, photos etc onto it which I know I can wipe with a factory reset, the phone is pristine as are the buds & tag - but I've obviously opened all the boxes breaking the seals which has ripped bits of the boxes too. Will they have it back for a full refund? I've had it under 14 days.

I've tried all ways contacting Samsung incl chat but never an answer.

Thanks

23 REPLIES 23
Groovybunny74
Pioneer
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Galaxy S21 Series
Has everyone returned their s21 recieved the refund? I sent mine back and they received it on the 15th February. I sent back the headphones and tag but only the free items are showing as returned so far. I've contacted them several times and had no luck telling me to wait 10mworking days before contacting them again, this will be Friday.
0 Likes
GraemeD
Navigator
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Galaxy S21 Series

I returned a Note 20 Ultra in January when I decided to buy the S21 Ultra, they arranged collection and I received the refund within a week.

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Members_zZmV0qs
Apprentice
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Galaxy S21 Series

same problem, Samsung said to let it learn your power usage.  Have all the same problems plus i notice videos wont run whilst waiting on a phone call. I don't recall that being a problem before. My s9 plus was a superior phone - apart of course from the excellent screen and camera on the s21. Mine was a store purchase, Samsung assured me I can return within 28 days

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Slottie
First Poster
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Galaxy S21 Series
I want to send mine back. The sky colour in photos is awful. Really not happy. Is it best to send them an email? Or is there a phone number I should ring? Thanks
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