I received my new S21 on the 28th Jan - bought that over the Ultra or plus as I needed a smaller phone & assumed it would also mean a better battery life!
I've tried everything from changing the refresh rate & all the other tips I can find & it still runs very hot & battery drains ridiculously fast even on wifi! I don't see why I should be running an £800 odd phone in dark mode with a dim screen just so it lasts - not fit for purpose. My P20 Pro which it was supposed to be replacing lasts longer. I do 12hr shifts & I haven't even bothered taking it to work as I know it wont last & also have no time to be charging it. midway through!!!
So bottom line is I want to return it.
I put all my apps, photos etc onto it which I know I can wipe with a factory reset, the phone is pristine as are the buds & tag - but I've obviously opened all the boxes breaking the seals which has ripped bits of the boxes too. Will they have it back for a full refund? I've had it under 14 days.
I've tried all ways contacting Samsung incl chat but never an answer.
Thank you thats great! I've only had it 9 days & its not even left the house - I was worried incase they say the boxes are damaged/tampered as I've removed the seals which took some of the paper layer with it & also removed the camera film.
No its not acceptable at all is it, mine gets boiling just browsing the internet on wifi! More annoyed I've wasted money now on a plug & cover etc. I'll stick to my 3yr old Huwawei whose battery even though its half what it was, holds charge better than the S21!