Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

Has Samsung removed the ability to cancel phone orders?

(Topic created on: 21-08-2021 06:06 AM)
DB19
Apprentice
Options
Galaxy S21 Series

I had the option to cancel my order through Samsung until about a week ago- They've had my money (credit card confirmed) for almost a month now and won't ship, but the cancel option has gone.  Customer service did not have a shipping number and had to scramble to even acknowledge the payment. 

1 Solution


Accepted Solutions
Solution
BandOfBrothers
Superuser II
Superuser II
Options
Galaxy S21 Series

I believe going from my past experience from buying direct from Samsung UK Online there is a short window of time to cancel via Online @DB19 

After that a person would need to phone or email the Samsung Online Support Shop Department.


Current Phone > Samsung Z Fold³ 5G.

View solution in context

3 REPLIES 3
Solution
BandOfBrothers
Superuser II
Superuser II
Options
Galaxy S21 Series

I believe going from my past experience from buying direct from Samsung UK Online there is a short window of time to cancel via Online @DB19 

After that a person would need to phone or email the Samsung Online Support Shop Department.


Current Phone > Samsung Z Fold³ 5G.

View solution in context

DannyT
Moderator
Moderator
Options
Galaxy S21 Series

Hey there!

 

You can cancel your order any time before your order is dispatched. Once your order has been dispatched, you will need to return your item to us after receipt.

 

Check out this guide here: https://www.samsung.com/uk/shop-faq/returns-and-cancellations/can-i-cancel-my-order/


Welcome to the Community!

DB19
Apprentice
Options
Galaxy S21 Series

Nope- no button to cancel. That button is gone all of the sudden as of about a week ago. 

0 Likes