23-11-2021 07:25 PM
My storage has been almost full for a while as Google is really slowly backing up
I was taking photos today using the single take feature and got a notification that there wasn't enough storage.
Next thing my gallery goes from 9'000 photos/videos to 10
They aren't in recycle bin, aren't backed up to Google (some of them are there as Thumbnail, but go black when opened) Not showing in dcim and I now have 30gb of free space
I am devastated, there are photos of my children's birthdays, first day at nursery, Halloween, holidays. Lots of photos for work
Can anyone advise is there any way to recover and how on earth this is possible???
24-11-2021 09:19 AM
They can just delete pics with no warning?
I pay extra for Google storage but it hasn't worked properly since I got this phone a few months ago, so only 1/20 pic is actually backed up and it's backing up screenshot and other things I don't want too, when it's not set to do so.
24-11-2021 10:11 AM
24-11-2021 10:18 AM
24-11-2021 06:48 PM
Yeah I refuse to support amazon let alone tie myself into using them
24-11-2021 07:29 PM
25-05-2022 06:53 AM
Hi there, I am sorry to hear about your issue losing your photos.
I also had the exact same experience, 4 years of photos gone. Samsung tech was helpful but the photos were permanently removed. Google photos also had sunk with the phone and everything was gone from the cloud also.
Both Samsung and Google implied that I had removed the photos however it was the phone itself that did it.
Seems strange that this appears to be an issue with the product however there is very little information on line about it and no way to rectify the problem despite the fact I am sure Samsung and Google are aware that you and I are probably not the only people on this planet that have experienced this sudden loss of data?
26-05-2022 08:54 AM - last edited 26-05-2022 09:04 AM
The reply from Samsung tech support is non-sense. They closed down the gallery synch October/November 2021. They sent some alerts to the holders of Samsung Cloud accounts via e-mails. They never asked for a reading receipt --- so many users know nothing and have got their galleries wiped out. Saving money and costs for storage is more important for Samsung than customer satisfaction. You can probably find a backup of your mobile in the Samsung cloud, created the same day they closed the gallery synch. However, Samsung did not save the gallery data. Your photos are forever gone.