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Original topic:

Gallery permissions

(Topic created on: 24-01-2021 05:04 AM)
Chicken_SoC
First Poster
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Galaxy S21 Series

So I've been noticing a bug on my Galaxy S21 Ultra where when i open the gallery app it would often prompt me to open settings and grant it the permission to access files on my device when it has already been granted. If I click cancel, the gallery closes and when i re-launch it it would open fine. Just wanted to ask if anyone else is experiencing this? And how do i fix this? My device is an international variant on the lastest firmware

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8 REPLIES 8
BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

You could try clearing the cache of the app @Chicken_SoC 

 

Settings, apps, gallery, storage, clear cache.

 

How are you finding the Samsung Galaxy s21 Ultra ?

 

I'm impressed you have one before the launch date ! How did you come by one from another country may I ask ?

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Robot_
Troubleshooter
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Galaxy S21 Series
People have been getting the s21 for a few days now, some even last week

Mine is coming today, getting it from Samsung
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jbevuk
First Poster
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Galaxy S21 Series
Mines just started doing this.
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Madman6505
Apprentice
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Galaxy S21 Series

Did you ever figure this out? I just got an S21 ultra and have the same issue. Thanks! 

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thebrendancarr
First Poster
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Galaxy S21 Series

I just got mine yesterday and it does this. It's really aggravating!

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TessM
Moderator
Moderator
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Galaxy S21 Series

Hey all, 

if this is still happening after updating all the apps and restarting the phone, please send in an error report in the Samsung Members app, so our engineers can get a better understanding of this.

To do this, head into the Samsung Members app > Get help > Error reports > Others > Fill out this form. Once this is sent off, our colleagues will get in touch with more information once an engineer reviews your query.

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thebrendancarr
First Poster
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Galaxy S21 Series

So in my case, it was after a migration from an S10+ using the Samsung smart switch software. I went into app settings, revoked the permissions for files and media, re-applied it, and it seems to have solved the issue. The only thing I can think of is perhaps the app permissions during transfer were not applied correctly. I have tested it through closing all apps again, and through restarting, and it has not reoccurred yet.

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rez018
First Poster
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Galaxy S21 Series

same issue here with s20 FE

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