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Original topic:

Gallery no longer compatible?

(Topic created on: 27-12-2021 01:29 AM)
Nath76
Apprentice
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Galaxy S21 Series
Can anyone explain how Google play now says that Samsung Gallery is no longer compatible with my S21 Ultra? It's the way we view all media. Plus it's preloaded, how come it's suddenly not compatible? Every time I open the gallery now it just crashes closed. 
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5 REPLIES 5
BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

My Samsung Gallery app is located in the Samsung Galaxy Store , not the Playstore @Nath76 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

InternationalGent
First Poster
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Galaxy S21 Series
Do you have android 11 or 12? I read there is a new gallery app for 12?
Nath76
Apprentice
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Galaxy S21 Series
It used to be visible in Google store but now old links just say no longer compatible.
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Nath76
Apprentice
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Galaxy S21 Series
It's upgraded to 12 but the Gallery app is the same, just no longer compatible. Now I have to use Google photos to see any photos or videos. Very poor roll-out to make a key piece of the phones software non functioning. Just crashes every time now. Unusable.
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GreenGiant79
First Poster
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Galaxy S21 Series
Samsung have got rid of the gallery that's why it says it's no longer compatible
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