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Original topic:

Gallery app doesn't display raw files correctly following June update.

(Topic created on: 31-05-2022 04:53 PM)
ciaoarif
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Galaxy S21 Series

Screen_Recording_20220531-173250_Gallery_1.gif

Any raw image turns dark after selection following the June update.

1 Solution


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ciaoarif
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Galaxy S21 Series

The problem seems to have been fixed on the latest gallery app update.

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17 REPLIES 17
Nilana
First Poster
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Galaxy S21 Series
Nice
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Pugs1957
Samsung Maker ★
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Galaxy S21 Series
Haven't got this update yet. Have you cleared system cache etc?
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ciaoarif
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Galaxy S21 Series

I did clear that app cache but not the system cache yet. Other gallery apps display the photos correctly.

GoanGeek
Big Cheese
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Galaxy S21 Series
Make sure all apps are updated in both stores.
Restart phone.
Pugs1957
Samsung Maker ★
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Galaxy S21 Series
Strange. There's a few things you could try. I can't experiment because the UK hasn't had the June update yet.

The things are advisable after a major update and will speed up the device.
1. Clear your system cache. There are tutorials in here if your not familiar with it. After you've done the key press thing it takes you to the recovery menu. From there you can clear system cache. While in recovery also select Repair Apps and see how you get along.
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ciaoarif
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Galaxy S21 Series

Thanks for the reply. I'm an Android developer so I've tried all the standard stuff. I'll wait to see if others have the same experience once they get the update. The raw photo displays ok in other gallery apps. Cheers.

GabrielMS
Journeyman
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Galaxy S21 Series

I have the same problem on my S22 Ultra after the update and yes all other apps are dsiplaying the RAW files properly.

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ciaoarif
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Galaxy S21 Series

Great, thanks for the confirmation. 

GabrielMS
Journeyman
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Galaxy S21 Series

I also did clear app cache and everything, but problem still remains persistent. 😒

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