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Original topic:

Galaxy themes not opening

(Topic created on: 25-02-2021 03:53 PM)
Wyndfyre
First Poster
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Galaxy S21 Series

Hi I'm trying to set up my s21 device but can't open galaxy themes at all, I get a "something went wrong, try again (service error/772300_251272efc013/S1009)

I've tried everything I could find, from signing out of my Samsung account, updating software and all the apps, clearing the cache, turning off all accessibility... One thing I couldn't do was to uninstall any updates because I don't have that option in my app manager.

Help! Thank you

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5 REPLIES 5
peterriley3
Explorer
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Galaxy S21 Series
Hello,

You may try making an error report via the Samsung Members app from the "Explore" tab and tapping the "+" in the lower right corner, you may also contact a Samsung Expert who may be able to help you resolve this as you have tried all the main ways. My guess is there is a conflict that is causing this or a software bug.

Hope this helps,
Peter
Wyndfyre
First Poster
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Galaxy S21 Series

Thanks for your response, it's much appreciated! Though I can't seem to get onto the Samsung members app either 😅🙈

You've mentioned conflict, could it be because, while I'm setting up the s21, I'm still using my S10 device where I'm still logged into all my  Samsung apps? That's a good point thank you, I'll see if I log out of both phones and into the new phone hopefully that does it 

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peterriley3
Explorer
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Galaxy S21 Series
Let me know how this goes for you
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brewingstorm
Apprentice
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Galaxy S21 Series

Hi, it's me the OP- I literally deleted my Samsung account and made a new one to see if that would do the trick... it didn't.

So my Galaxy Themes and Samsung Members apps are still inaccessible (which are fine don't really use them, it's just annoying because it's a brand new phone). I'm speaking to customer support over Twitter/FB now and hopefully someone will be able to solve it eventually.

I will update this thread further once something kicks in! 🤞

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Galaxy S21 Series
I wouldn't worry about it, it's a pointless app anyway lol.. try goodlock for themes..
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