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Original topic:

Galaxy s21ultra phantom brown

(Topic created on: 22-01-2021 04:53 PM)
Catt78
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Galaxy S21 Series

I preorder the Galaxy s21ultra in exclusive phantom brown colour. Seems that if i changed my mind and i would like to cancel the preorder, it won't be possible . 

 

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AndrewL
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Galaxy S21 Series

@Catt78: That doesn't sound right, therefore I recommend reaching out to out Shop Team via the link below for further clarification. It may be the case that the additional production time required for the exclusive colours may be preventing you from cancelling the pre-order, with the release date just around the corner, however the Shop Team will be able to look into this further for you.

 

https://www.samsung.com/uk/support/contact/

Catt78
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Galaxy S21 Series
I'm not planning to cancel ,it was only an objection, but thanks for help.

see attachment screen shot

Screenshot_20210122-162912_Samsung Internet_7550.jpg

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Saxacat
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Galaxy S21 Series
I also ordered the phantom brown, without realising that it would delay delivery, but c'est la vie.
Catt78
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Galaxy S21 Series
I talked to a Samsung advisor, she said if the order is cancelled ,it will take a week or so in order to get refunded (in my case as i trade in a galaxy phone),not sure in your case what payment option you chose.
I was assured that, after delivery, i still can return the phone within 28days cooling time as per change your mind policy
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Saxacat
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Galaxy S21 Series
I'm content to live with my choice, just have to wait a little longer before I get to play with my new toy.
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Catt78
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Galaxy S21 Series
I think it will worth to wait,that carbon look is awesome
Catt78
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Galaxy S21 Series
what phone are u using atm?
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GraemeD
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Galaxy S21 Series

I set up a return for my week old Galaxy Note 20 Ultra last Sunday  (17th) so that I could preorder S21 Ultra. DPD collected it from me on Wednesday and just got an email from Samsung an hour ago to say that refund had been processed. So it's a pretty quick process.

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Saxacat
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Galaxy S21 Series
S20 Ultra
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