after the latest update from Samsung I too have number of problems including Google Pay stopped working, irregular notification behaviour etc. The official Samsung support in my country says that I have to bring the phone for a check which, we all know, will not solve anything. Also, It's a company phone and I can't do without it for an hour, not "few days" as they suggested. Replacement phone (while mine is being checked) is not an option.
It's obvious that Samsung don't care for their customers enough, neither are they planning to solve the update problem soon (there are no official comments on the worldwide update problem from Samsung anywhere on international forums). Therefore, as the only option, I see a lawsuit against Samsung. If there is a big enough interest in it, I think that together we can make a difference. Please, let me know what you think.
Hi, first of all, sorry but it sounds funny that some Google products (GPay for example) stopped working while "Google is certifying" it's own product? And if it is the usual way things go, Samsung should be aware of it and not offer users to install updates that can destroy functions of their phones.
Irregular notifications: after the mentioned update some notifications are silent, even when phone is not set up this way. Many other problems with different apps too.
Worldwide Samsung problem: if I find the same subject on the US, EU, and India forums (to name a few) than it IS a worldwide problem.
Howewer, the real problem is Samsung's lack of customr care. It is not comforting for me to just sit and hope one day the new update will solve it all. I repeat, the update should have been tested in advance which, obviously, Samsung bypassed.
Also, this is not the first time customer care from Samsung deserves zero points from me. I privately own a Samsung 40-inch smart TV. After only 4,5 years the TV became useless in a lot of functions (web services and web-related apps) because Samsung stops with updates to this TV model. When I complained to the customer care service and when we narrowed down to what really the problem is, they just stopped answering my emails. The TV remains half-useless.
It is unbeliveable how little Samsung cares about it's customers, many of whom depend on their products, either through work, private lives etc. I obviously am never again going to use a Samsung product anymore, but this ignorance from once great company has to be stopped once for all.
Exactly what I was talking about! Beta versions should be for testers like yourself only, and never be offered to general public (like me). That is the point of Beta testing, to iron-out all the possible bugs before software becomes stable enough for common user. This way Samsung compromised the security of data on the phones of so many users. Classic - dont't care for customers, dont't care for how their products will perform. Tipically Samsung.
Which Build number and Service provider software version are you on?
Settings > About phone > Software information > Build number & Service provider software version (see screenshot, below)