search icon
Close

What are you looking for?

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Galaxy S21 Secure Folder Restore Issue

(Topic created on: 17-02-2021 07:48 PM)
2383 Views
Members_egyNBoG
Apprentice

‎17-02-2021 07:48 PM

Options

Hi All,

 

Help please! I have moved from a Samsung Galaxy S20 to S21 Ultra. I have restored everything such as photos and messages, but when it comes to my Secure Folder, the restore fails constantly. Its about 20GB in size and I have 1GB Broadband but it takes a while to download then consistently fails to do so after an hour. When trying to login to the Samsung CLoud Secure Folder on a Browser, I get a make sure its you notice but nothing comes on my phone! All my precious data is stored and I am worried it is lost! Anyone come across this?

11 REPLIES 11
GULLYD
First Poster

‎17-02-2021 07:57 PM

Options
Yes I had major issues with secure folder on could transfer over my photos to S21 ultra, I had to add contacts manually
0 Likes
Members_egyNBoG
Apprentice

‎17-02-2021 08:05 PM

Options
In response to GULLYD

Did you manage to sort it? Is it an issue with the Phone or Cloud?

0 Likes
GULLYD
First Poster

‎17-02-2021 08:12 PM

Options
I think it was an issue with cloud , I also had issues with passwords which I had forgotten, don't think it's working
0 Likes
Members_egyNBoG
Apprentice

‎18-02-2021 05:11 PM

Options

Still having issues and Samsung support are absolutely awful! Passing me from pillar to post! I have signed out of all my accounts and the "lets check its you" process is still trying to push a message, despite no devices being logged in with my Samsung account!! Shambolic

0 Likes
phil981
Pioneer

‎18-02-2021 11:16 PM

Options
does the download finish? when I restored 12GB of secure folder data the processing of the data once it had downloaded took longer than the download itself. I thought it had frozen at one point but I decided to ignore staring at its progress and after a few hours all was restored
0 Likes
Members_egyNBoG
Apprentice

‎19-02-2021 06:04 PM

Options
In response to phil981

No - The download files with an error -Couldn’t restore data.

Check connection settings and try again. Tried on different Wireless networks and 4G!

0 Likes
phil981
Pioneer

‎19-02-2021 06:08 PM

Options
oh no 😕

have you tried restoring each element in groups to reduce the file size?

(e.g out of your 20gb to restore if it is made up of 10gb of photos and 10gb of videos could you try restore one first then the other?)
0 Likes
Members_egyNBoG
Apprentice

‎19-02-2021 08:12 PM

Options
In response to phil981

Not sure why I did not think of that! Will try that. Thanks.

0 Likes
phil981
Pioneer

‎19-02-2021 08:14 PM

Options
In response to Members_egyNBoG
fingers crossed it works for you :smiling-face:
0 Likes