free gift

[Steveak]

Hi there

I pre ordered the s21 and then ordered the free gifts from Samsung, had the email to say claim successful but when I attempt to track order, it doesn't find my order

Is that what normally happens or do I need to contact Samsung and find out what's happening?

Thanks

[Becs2609]

The same happened to me? Strange.

[EddieJNR]

Hi Ste, give it till at least Tuesday with it being the weekend.

[Steveak]

thanks, the order was placed at the start of the month. Feb 4th. had the messages and emails confirming claim successful but then nothing

[WHATaTOPPER]

your order number is on the email you received dim the claim was successful you need that another bit of information that you will know I forgot what it is but it's something simple that you will know but just so you know I'm waiting myself for having a similar situation and nobody has received them yet people are just waiting

[DoubleA]

The tracking is for the claim itself. Once you get a successful claim email, tracking won't matter. You should receive an email from the courier when it's being delivered, all a waiting game til then.

[Steveak]

ahhhh thanks for letting me know. essentially everyone just waiting for them to be sent out then and won't get updates until that happens

[CPessoa]

Samsung has been like that lately, and there is no point of contacting the customer services as Samsung lost the plot, their reply will be ... because of Covid

[Steveak]

ok thanks Cpessoa and everyone else, my first time claiming with Samsung so wasn't sure how it would be