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Original topic:

Fingerprint operation cancelled

(Topic created on: 02-12-2022 11:19 AM)
Members_EJ29QBp
First Poster
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Galaxy S21 Series

Just installed the latest update to Android 13 and one UI 5.0. I have the S21 FE.

My stored fingerprints were lost or corrupted somehow but I cant register new ones as the process gets to about 95% then says fingerprint operation cancelled. I tried resetting to 12 but the same thing was happening. So im just stuck not being able to use the sensor (which was a really useful feature for logging in to various apps).

Anyone having the same issue?

 

 

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4 REPLIES 4
pete007
Hotshot
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Galaxy S21 Series
Delete all stored fingerprints and reboot. Then take your time and input them again. But make sure you have a second login or you could be locked out of your phone.
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Members_EJ29QBp
First Poster
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Galaxy S21 Series

there are no stored fingerprints and a reboot doesnt help. 95% is as far as it gets before stopping regardless of finger or anything else

 

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Midge123
Voyager
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Galaxy S21 Series
Hi, I have the Samsung s20 ultra, and I use fingerprints all the time and I have not had any issues when I moved to android 13 ui 5 it worked the same as before. Thanks
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Jen16levs
First Poster
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Galaxy S21 Series

I have the same issue. I tried to delete stored finger print and reboot again yet nothing happened

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