Samsung Store support.
I paid for a Galaxy S21 Ultra in October, which is now causing me serious issues. It's impossible to use my online banking app, messaging is very difficult and shopping (e.g. Amazon) is pointless. The issue is that every app I try to use, or even just the keyboard on an internet search, defaults back to it's 1st setting. So, searching for something on Amazon. If I even get the chance to enter what I'm looking for without the keyboard resetting the search bar, the page just keeps jumping back to the very start of the search within 10 to 15 seconds. My banking app just clears the page within a few seconds of trying to use it.
I've tried changing the keyboard, Launcher and even waited for One UI 4.0. Nothing has made any difference.
So I've contacted Samsung via their live chat a few times. They've gone through all of their normal fixes without success. I was told that I had to return the phone and someone from the Store was to call between 12 and 1pm today. No phone call!
Back on the chat, gave my reference number and said no one called. I was asked to hold on for a Store "expert", that was 45 minutes ago.
I was given a number to call, but, no doubt, that will keep me hanging on the line for ages and cost me a fortune.
Dear Samsung Management, your UK online Store support is terrible.
Solved! Go to Solution.
If your waiting for someone from the Samsung Online Store to call you to make arrangements for dpd to collect the phone then you can initiate the return yourself instead of waiting for this call by emailing them.
If you do send the phone back then factory reset it, remove your sim card and take some time and date stamped pictures of the phone to show it's aesthetic condition and take one of it turned On too.
Package it up well.
The email address is firstname.lastname@example.org
I wish you all the best with this situation.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.