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Faulty OS update

(Topic created on: 29-01-2021 11:36 AM)
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ReNoMan
Apprentice
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Hello, yesterday I have received my S21 ultra  and it was working fine until Samsung software update. Now my phone will freeze at random times and reset its self every few times. Just this morning it reset itself around 20 times. The model of my phone is Samsung galaxy s21 ultra 5G SM-G998B/DS. Please can you fix this as fast as possible. I hope you will keep your reputation high as I enjoy your devices. Even during the writing of this it crashed before I could post this.
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4 REPLIES 4
APARMAR
Troubleshooter
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Try clearing the cache by restarting the phone and while its restarting, press and hold the volume up and power button. You will need headphones plugged in while you do it though.
ReNoMan
Apprentice
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I'm sorry, not working. Phone going back.
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APARMAR
Troubleshooter
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The s21 plus is a good choice after you return your S21 Ultra
ReNoMan
Apprentice
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I'm unsure now.
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