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Original topic:

Face Tag in Gallery not working

(Topic created on: 30-10-2022 11:10 AM)
Aydam
Apprentice
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Galaxy S21 Series
The automatic face tag hasn't been working since 15th of October. I've been on holiday and been to a wedding since then so it definitely would have picked up on my friend's faces and my own. I have 1.5 gig of storage left, could this be caused in the issue?

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10 REPLIES 10
AndrewL
Moderator
Moderator
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Galaxy S21 Series

@Aydam: Please can you try heading to Settings > Apps > Gallery > Permissions > Contacts > Allow, as this can improve the tagging feature by searching for details in your contacts list. 

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Aydam
Apprentice
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Galaxy S21 Series
Contacts has been allowed for the past 18 months.
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Lorenz Kahle
First Poster
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Galaxy S21 Series

Any update to this?

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Aydam
Apprentice
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Galaxy S21 Series
Starting working again randomly and now hasn't been working since Boxing day
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TomMue
First Poster
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Galaxy S21 Series

Hi, I have a fold 4 and and a tab S6 and on both devices the exact same problem. Facetag works sporadically, generally the scanning and analyzing the media is not complete. There are a lot of settings missing regarding this feature and it's kind of annoying to pay so much money for a flagship that has such issues, because a simple reset or rescan buttons are missing.

On the fold 4 I've round the app that stores the data and reset it. It's called "SEC Media storage". Media was rescanned, but incompletely tagged and now completely without facetags. Also the grouping function is not working and shows a small window with the message "Couldn't group your images. Some may not have been analyzed yet."

There is a major bug in this feature and it needs to be addressed. 

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utack
Journeyman
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Galaxy S21 Series

Happening on the new S23 here

Any updates? 

Deutzz
First Poster
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Galaxy S21 Series
same
DinxSiro
First Poster
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Galaxy S21 Series

Happening on the new S23U here, sb helpp

Members_bP6FYLg
First Poster
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Galaxy S21 Series

Face recognition is not working at all on my S23 😞

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