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Original topic:

enter your phone number

(Topic created on: 21-02-2021 08:25 AM)
Benny1980
Navigator
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Galaxy S21 Series
Hello. Can someone tell me how to get this to work? Every time I enter my number it just takes me back to the home screen and leaves the page running in the background. I can swipe it away but it comes back every time I turn my phone on. Why won't it accept my number? Is it because my sim is unknown?

image


14 REPLIES 14
DerekBigWeeLaddie
Navigator
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Galaxy S21 Series
Get rid of the first zero when you enter the number and don't leave spaces. That should work then! 🙂
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Benny1980
Navigator
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Galaxy S21 Series
I have tried it. doesn't work. it's like the continue button doesn't work. just sends the page into background apps.
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Gionike
Voyager
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Galaxy S21 Series
is this message app screen? I know with my message app, when I wanted to register for chat services etc it couldn't register it the 1st few days. I thought maybe the servers were down or something but it registered eventually. I wonder if its the similar thing here with u
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Benny1980
Navigator
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Galaxy S21 Series
I don't know. it comes up when I turn on my phone. I can swipe it away but it will come back next time. the continue button does the same as the skip button. annoying.😖
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Mimo40
Helping Hand
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Galaxy S21 Series
yep i have that problem as well can't get it to change to chat..
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Benny1980
Navigator
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Galaxy S21 Series
I don't really the know the differences with them. I thought my messages were already on chat. bit clueless really.
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AshiPhone13
Black Belt 
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Galaxy S21 Series
just turn off rich communications that should solve the issue its a widespread problem at the moment which effected me also
lubumbax
Apprentice
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Galaxy S21 Series

The same happens to me, only with a Dutch phone number and S10. 

I may be wrong, but I think this started happening after I accepted some "software update" that popped up a few months ago over  my home screen. I have to say that there was an out of usual feeling to this pop-up. It looked like a regular update that even required restarting the phone.

Some time after that screen showed up (per your screenshot above), I entered my number and then... nothing really different (the popup didn't show up anymore) until I noticed my phone bills where higher than usual (like +€5 per week). 

My provider mentions about this kind of paid service (some FTMSC service or so) in the following page (sorry it's in Dutch):
https://www.t-mobile.nl/klantenservice/mobiel/veelgestelde-vragen/hoe-kan-ik-sms-diensten-stoppen-en...

There, they suggest going to https://www.payinfo.nl/ and unsubscribing from the paid service. 
That worked, but then the popup started to show up again.
So now I am wondering about that update. 
Does this ring a bell to anyone?

In general I would appreciate a word from Samsung Support Services, or any advise like "how to get a list of updates applied" as to find out if there is any rogue update that was applied to my device.

Cheers,
Carlos

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RedEagle1980
First Poster
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Galaxy S21 Series

This is really annoying! How do I fix it? Thank you

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