ear buds

[dundeeborn]

I ordered the new Samsung s21 ultra on the 25 th january on tbe understanding if I ordered early I woukd get my free ear buds ...phone wasn't released til 29th .....just been notified I don't qualify as I never got it between  29th January and February...  

[systemler]

Whole process of claiming is a disgrace.. Samsung making so difficult to claim the buds its boarding on false advertising

[JimmyBawa]

Did you buy it direct from Samsung? If so you should see the free gifts in you order basket!

[Terryb123]

I ordered it the same day and I qualify. not sure why you wouldn't. I had to do the process 3 times before it worked though

[RobertNichol]

is there a way to track your ear buds order? I ordered phone on 28th received it the 30th, I've put one claim in but haven't had a email or a text to confirm they have even received my claim

[Mightyblues78]

Sounds like you're claiming against the wrong offer. There was an offer for purchases before 28th and another for after the 29th Jan. On the members app, go to the benefits section; there are 2 S21 claim options, make sure the one you pick shows the correct date range. Hope this helps!

[dundeeborn]

no through vodaphone

[JimmyBawa]

I think you need to claim through the app then. So should be here in 45 days!