Dual Messenger WhatsApp Issue

[JamesDavidG]

I have recently purchased an S21 Ultra. I use dual messenger, one for personal one for work. I am unable to send or recieve media files of any type. Browsing the Internet I see this is a widespread problem and back in June maybe before, Samsung said they were working on a fix for this. Does anyone know when this will be fixed or any possible solutions? Thanks. 

[Gippal]

There is one solution to save history and havw second whatsapp account on phone - is install whatsapp for business and manually copy whatsapp folders from dualapp folder to the new whatsapp.4b folder. 

Work for me, I lost my chats in the last two days, but now everything works.

[Hrukmana]

Me too. Samsung, ease fix the issue soon..

[Members_k3UcDvD]

Me too I can not receive media in WhatsApp dual, and can't back up.

Can you please tell me how to move files to WhatsApp business?

[Members_k3UcDvD]

I also have a Samsung s21 ultra and can't share media over  WhatsApp dual and can't back up.

Can you please tell me how to move files to WhatsApp business?

[Ventor]

@Members_k3UcDvD Hello, the procedure is explained above.

[Namejs]

Create manual backup with restore folder permissions: Rename the original "Internal Storage (Dual Messenger) /Android/media/com.whatsapp" to "com.whatsapp_bac" and create new folder by the name "com.whatsapp".  Copy folder "/Internal Storage (Dual Messenger) /Android/media/com.whatsapp_bac/WhatsApp" to "Internal Storage (Dual Messenger) /Android/media/com.whatsapp".

Good luck!

[FG314]

Same here, moving from S10e to S21. Was hoping for a Dual to Dual transfer, and the Dual version for SIM2 is completely stuck on the 'restoring message' stage. After 10+ emails with WhatsApp support, they are not helpful, other than letting me know there's a longer and longer timeout between getting OTP verification SMS, until I'm fully locked out.. In conclusion, don't try to uninstall and reinstall Dual copy and re-verify multiple times.

[LightFantastic]

That didn't work for me, as all it was doing was ultimately putting the same WhatsApp folder into the new com.whatsapp folder.

What did work for me was....

Rename the original "Internal Storage (Dual Messenger) /Android/media/com.whatsapp" to "com.whatsapp_bac" and create new folder by the name "com.whatsapp". Copy folder "/Internal Storage/DualApp/Android/media/com.whatsapp/WhatsApp" to "Internal Storage (Dual Messenger) /Android/media/com.whatsapp".

Media can now be viewed, camera works in WhatsApp and backups now work.

S21 Ultra 512Gb

[yhbrooklyn]

What does "Internal Storage (Dual Messenger)" mean? 

You have an entirely new Internal Storage with parenthesis on it? Sorry to be dense...I'm just not understanding how this naming works. 

[LightFantastic]

It seems to have appeared with the new update - basically like a new partition almost. I was using WhatsApp in Dual Messenger mode prior to the update. If you weren't then maybe it's not there by default until you activate Dual Messenger mode.
Here's a screenshot from My Files app showing my storage structure.