06-10-2021 10:41 AM in
Solved! Go to Solution.
03-12-2021 07:41 AM - last edited 03-12-2021 07:43 AM
There is one solution to save history and havw second whatsapp account on phone - is install whatsapp for business and manually copy whatsapp folders from dualapp folder to the new whatsapp.4b folder.
Work for me, I lost my chats in the last two days, but now everything works.
04-12-2021 01:06 PM in
Me too. Samsung, ease fix the issue soon..
04-12-2021 07:24 PM in
Me too I can not receive media in WhatsApp dual, and can't back up.
Can you please tell me how to move files to WhatsApp business?
04-12-2021 07:26 PM in
I also have a Samsung s21 ultra and can't share media over WhatsApp dual and can't back up.
Can you please tell me how to move files to WhatsApp business?
04-12-2021 07:54 PM in
@Members_k3UcDvD Hello, the procedure is explained above.
"The quieter you become-the more you are able to hear..."
06-12-2021 05:03 AM - last edited 06-12-2021 05:09 AM
Create manual backup with restore folder permissions: Rename the original "Internal Storage (Dual Messenger) /Android/media/com.whatsapp" to "com.whatsapp_bac" and create new folder by the name "com.whatsapp". Copy folder "/Internal Storage (Dual Messenger) /Android/media/com.whatsapp_bac/WhatsApp" to "Internal Storage (Dual Messenger) /Android/media/com.whatsapp".
Good luck!
06-12-2021 07:33 PM in
Same here, moving from S10e to S21. Was hoping for a Dual to Dual transfer, and the Dual version for SIM2 is completely stuck on the 'restoring message' stage. After 10+ emails with WhatsApp support, they are not helpful, other than letting me know there's a longer and longer timeout between getting OTP verification SMS, until I'm fully locked out.. In conclusion, don't try to uninstall and reinstall Dual copy and re-verify multiple times.
06-12-2021 08:36 PM in
That didn't work for me, as all it was doing was ultimately putting the same WhatsApp folder into the new com.whatsapp folder.
What did work for me was....
Rename the original "Internal Storage (Dual Messenger) /Android/media/com.whatsapp" to "com.whatsapp_bac" and create new folder by the name "com.whatsapp". Copy folder "/Internal Storage/DualApp/Android/media/com.whatsapp/WhatsApp" to "Internal Storage (Dual Messenger) /Android/media/com.whatsapp".
Media can now be viewed, camera works in WhatsApp and backups now work.
S21 Ultra 512Gb
07-12-2021 02:32 AM in
What does "Internal Storage (Dual Messenger)" mean?
You have an entirely new Internal Storage with parenthesis on it? Sorry to be dense...I'm just not understanding how this naming works.
07-12-2021 07:45 AM in