Solved! Go to Solution.
I found a simple and straightforward solution to this problem. I diasabled the second instance of the WhatsApp from the dual messanger feature and restarted the phone (S21). After restarting the phone re-enabled WhatsApp dual messanger and added my phone details. Restored the WhatsApp from backup and this fixed the issue.
Thank you a tonne, Kurosawa! It did work. All my local backup and media folders have been deleted due to the OS update, but my Drive backup was 2 weeks old, and I have successfully retrieved data till then and I am now able to send and receive files.
I have the same issue and not only that. I even cannot backup the curent data, it won't allow. Looks like I have to kiss good bye all my stuff from second account.
Hi. Try this, it has worked to me.
The problem with WhatsApp Business was that I am not able even to make a back up of my conversations and multimedia content on my Dual WhatsApp account. The archive com.whatsapp cannot be deleted but it can be renamed. Finally I can use my business whatsapp account!
The dual messenger function from Samsung is just not working (anymore) - just don't use it! As your second WhatsApp number is most likely a business one, just omit troubles and use WhatsApp Business as a second installed WhatsApp instead - restoring a Backup from a normal WhatsApp worked absolutely fine for me.
General comment: the issue is too bad; this app twin / dual messenger mode worked fine for years before on other (non-samsung) devices and on this new one with a just updated OS it's not possible to get this to work..? Wouldn't judge, but it's a bit of a shame... And I hope this relatively small feature will be fixed to work smooth here as well in the near future. Definitely a top-ranked feature to have from my side.
Hello everyone there with the samsung dual whatsapp problem , i guess the problem has been solved with the latest software update can anyone confirm please ?
I'm currently using a M31s model, the problem is partially fixed, as of today, the Images received on my dual whatsapp are showing in my file manager, but the documents(PDFs) aren't