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Original topic:

Dual Messenger WhatsApp Issue

(Topic created on: 06-10-2021 10:41 AM)
JamesDavidG
Journeyman
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Galaxy S21 Series
I have recently purchased an S21 Ultra. I use dual messenger, one for personal one for work. I am unable to send or recieve media files of any type. Browsing the Internet I see this is a widespread problem and back in June maybe before, Samsung said they were working on a fix for this. Does anyone know when this will be fixed or any possible solutions? Thanks. 
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67 REPLIES 67
Kurosawa
First Poster
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Galaxy S21 Series

I found a simple and straightforward solution to this problem. I diasabled the second instance of the WhatsApp from the dual messanger feature and restarted the phone (S21). After restarting the phone re-enabled WhatsApp dual messanger and added my phone details. Restored the WhatsApp from backup and this fixed the issue.

AdittyAL
First Poster
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Galaxy S21 Series

Thank you a tonne, Kurosawa! It did work. All my local backup and media folders have been deleted due to the OS update, but my Drive backup was 2 weeks old, and I have successfully retrieved data till then and I am now able to send and receive files.

Anna741
Apprentice
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Galaxy S21 Series

It,s works for me. Thanks

Marius Ciuculan
First Poster
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Galaxy S21 Series

I have the same issue and not only that. I even cannot backup the curent data, it won't allow. Looks like I have to kiss good bye all my stuff from second account. 

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Members_a08SAU4
First Poster
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Galaxy S21 Series

Hi. Try this, it has worked to me. 

https://youtu.be/bcHi3FXZIPM 

The problem with WhatsApp Business was that I am not able even to make a back up of my conversations and multimedia content on my Dual WhatsApp account. The archive com.whatsapp cannot be deleted but it can be renamed. Finally I can use my business whatsapp account! 

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Mantiz
First Poster
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Galaxy S21 Series

The dual messenger function from Samsung is just not working (anymore) - just don't use it! As your second WhatsApp number is most likely a business one, just omit troubles and use WhatsApp Business as a second installed WhatsApp instead - restoring a Backup from a normal WhatsApp worked absolutely fine for me.

General comment: the issue is too bad; this app twin / dual messenger mode worked fine for years before on other (non-samsung) devices and on this new one with a just updated OS it's not possible to get this to work..? Wouldn't judge, but it's a bit of a shame... And I hope this relatively small feature will be fixed to work smooth here as well in the near future. Definitely a top-ranked feature to have from my side.

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Awais arif
First Poster
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Galaxy S21 Series

Hello everyone there with the samsung dual whatsapp problem , i guess the problem has been solved with the latest software update can anyone confirm please ?

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M31sGpk
First Poster
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Galaxy S21 Series

I'm currently using a M31s model, the problem is partially fixed, as of today, the Images received on my dual whatsapp are showing in my file manager, but the documents(PDFs) aren't

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