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Original topic:

Dual Messenger WhatsApp Issue

(Topic created on: 06-10-2021 10:41 AM)
JamesDavidG
Journeyman
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Galaxy S21 Series
I have recently purchased an S21 Ultra. I use dual messenger, one for personal one for work. I am unable to send or recieve media files of any type. Browsing the Internet I see this is a widespread problem and back in June maybe before, Samsung said they were working on a fix for this. Does anyone know when this will be fixed or any possible solutions? Thanks. 
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67 REPLIES 67
Gippal
Journeyman
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Galaxy S21 Series

There is one solution to save history and havw second whatsapp account on phone - is install whatsapp for business and manually copy whatsapp folders from dualapp folder to the new whatsapp.4b folder. 

Work for me, I lost my chats in the last two days, but now everything works.

Hrukmana
First Poster
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Galaxy S21 Series

Me too. Samsung, ease fix the issue soon..

Members_k3UcDvD
First Poster
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Galaxy S21 Series

Me too I can not receive media in WhatsApp dual, and can't back up.

Can you please tell me how to move files to WhatsApp business?

Members_k3UcDvD
First Poster
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Galaxy S21 Series

I also have a Samsung s21 ultra and can't share media over  WhatsApp dual and can't back up.

Can you please tell me how to move files to WhatsApp business?

Ventor
Samsung Maker ★
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Galaxy S21 Series

@Members_k3UcDvD Hello, the procedure is explained above.

Namejs
Navigator
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Galaxy S21 Series

Create manual backup with restore folder permissions: Rename the original "Internal Storage (Dual Messenger) /Android/media/com.whatsapp" to "com.whatsapp_bac" and create new folder by the name "com.whatsapp".  Copy folder "/Internal Storage (Dual Messenger) /Android/media/com.whatsapp_bac/WhatsApp" to "Internal Storage (Dual Messenger) /Android/media/com.whatsapp".

Good luck!

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FG314
First Poster
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Galaxy S21 Series

Same here, moving from S10e to S21. Was hoping for a Dual to Dual transfer, and the Dual version for SIM2 is completely stuck on the 'restoring message' stage. After 10+ emails with WhatsApp support, they are not helpful, other than letting me know there's a longer and longer timeout between getting OTP verification SMS, until I'm fully locked out.. In conclusion, don't try to uninstall and reinstall Dual copy and re-verify multiple times.

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LightFantastic
Journeyman
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Galaxy S21 Series

That didn't work for me, as all it was doing was ultimately putting the same WhatsApp folder into the new com.whatsapp folder.

What did work for me was....

Rename the original "Internal Storage (Dual Messenger) /Android/media/com.whatsapp" to "com.whatsapp_bac" and create new folder by the name "com.whatsapp". Copy folder "/Internal Storage/DualApp/Android/media/com.whatsapp/WhatsApp" to "Internal Storage (Dual Messenger) /Android/media/com.whatsapp".

Media can now be viewed, camera works in WhatsApp and backups now work.

S21 Ultra 512Gb

yhbrooklyn
First Poster
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Galaxy S21 Series

What does "Internal Storage (Dual Messenger)" mean? 

You have an entirely new Internal Storage with parenthesis on it? Sorry to be dense...I'm just not understanding how this naming works. 

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LightFantastic
Journeyman
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Galaxy S21 Series
It seems to have appeared with the new update - basically like a new partition almost. I was using WhatsApp in Dual Messenger mode prior to the update. If you weren't then maybe it's not there by default until you activate Dual Messenger mode.
Here's a screenshot from My Files app showing my storage structure.Screenshot_20211207-074035_My Files.jpg
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