06-10-2021 10:41 AM
Solved! Go to Solution.
16-01-2022 07:22 PM
I found a simple and straightforward solution to this problem. I diasabled the second instance of the WhatsApp from the dual messanger feature and restarted the phone (S21). After restarting the phone re-enabled WhatsApp dual messanger and added my phone details. Restored the WhatsApp from backup and this fixed the issue.
17-01-2022 04:44 AM
Thank you a tonne, Kurosawa! It did work. All my local backup and media folders have been deleted due to the OS update, but my Drive backup was 2 weeks old, and I have successfully retrieved data till then and I am now able to send and receive files.
24-01-2022 07:53 PM
I have the same issue and not only that. I even cannot backup the curent data, it won't allow. Looks like I have to kiss good bye all my stuff from second account.
28-01-2022 09:44 AM
Hi. Try this, it has worked to me.
The problem with WhatsApp Business was that I am not able even to make a back up of my conversations and multimedia content on my Dual WhatsApp account. The archive com.whatsapp cannot be deleted but it can be renamed. Finally I can use my business whatsapp account!
06-02-2022 09:00 AM
The dual messenger function from Samsung is just not working (anymore) - just don't use it! As your second WhatsApp number is most likely a business one, just omit troubles and use WhatsApp Business as a second installed WhatsApp instead - restoring a Backup from a normal WhatsApp worked absolutely fine for me.
General comment: the issue is too bad; this app twin / dual messenger mode worked fine for years before on other (non-samsung) devices and on this new one with a just updated OS it's not possible to get this to work..? Wouldn't judge, but it's a bit of a shame... And I hope this relatively small feature will be fixed to work smooth here as well in the near future. Definitely a top-ranked feature to have from my side.
22-02-2022 09:55 AM
Hello everyone there with the samsung dual whatsapp problem , i guess the problem has been solved with the latest software update can anyone confirm please ?
08-05-2022 07:32 AM
I'm currently using a M31s model, the problem is partially fixed, as of today, the Images received on my dual whatsapp are showing in my file manager, but the documents(PDFs) aren't
27-05-2022 04:36 PM
Fix Samsung WhatsApp dual messenger problem
When you brows your Samsung Android phone with the Samsung File Explorer you will see two Internal Storages:
First one name is: Internal Storage
Second one name is: Internal Storage (Dual Messenger)
Same thing can be seen and done by Windows Explorer and connecting the phone to the PC
1. - Rename the original "Internal Storage (Dual Messenger) /Android/media/com.whatsapp" to "com.whatsapp_bac" and create new folder by the name "com.whatsapp".
2. Now if the phone is new or just initialized it you might go to “Internal Storage (Dual Messenger)
“ and not see the folder “DualApp” in the root of the “Internal Storage (Dual Messenger), in that case
just go to:
"Internal Storage (Dual Messenger) /Android/media/com.whatsapp" and create a new folder name “WhatsApp”
That’s it dual messenger will work
Or if you can see the folder “DualApp” in the root of the “Internal Storage (Dual Messenger) then just
- Copy folder "/Internal Storage (Dual Messenger) /Android/media/com.whatsapp_bac/WhatsApp" to "Internal Storage (Dual Messenger) /Android/media/com.whatsapp".
That’s it dual messenger will work
26-06-2022 09:50 AM
Great Answer!!
03-09-2022 12:40 PM - last edited 03-09-2022 12:41 PM
I solved this issue temporary by force stopping the duel messenger WhatsApp app. You can force stop it by going to settings > apps> WhatsApp (duel one with the orange colour dot) > force stop
After doing this I simply opened the duel messenger WhatsApp app and it works all fine