09-04-2022 02:15 PM in
I bought a new S21 FE 5G on 16/2/22 in the UK. I have been singularly unable to claim the Disney+ 6 month streaming service. The only way to get close to getting an offer code is to use the Samsung Internet browser to login to my Samsung account. I have manged to get two boost codes - but neither worked with my existing Disney+ account - which I allowed to lapse so I could redeem the offer.
I spoke to a guy in tech support who raised a case for me (no answer, yet). The tech support guy told me that the redemption process did not work for may people and was causing a big problem.
How do I sue Samsung for breach of contract. They offered an enticement to buy the phone which cannot be redeemed. Sharp practice. Needs someone at Samsung to own the issue.
09-04-2022 05:00 PM in
09-04-2022 11:38 PM in
10-04-2022 09:01 AM in
16-04-2022 11:27 AM in
My colleague provided an answer to this issue on the following link: https://eu.community.samsung.com/t5/galaxy-s22-series/boost-your-disney-with-samsung-get-12-months-e...
But, to save you time, here's what he wrote:
"When registering for your Disney+ promotional code, you will be directed to complete a simple form. Upon completion of the form, you will receive a message to verify that your registration has been successful, and the details will be sent to Samsung for validation. You will then receive an email on the following Thursday to inform you whether or not the claim has been successful, which will either include the code (if successful) or include further instructions if further verification is required.
23-04-2022 09:59 PM in