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Original topic:

Device Will Be Locked in 24 Hours

(Topic created on: 14-10-2021 10:07 PM)
WhittyField98
Explorer
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Galaxy S21 Series
I bought my S21 Ultra outright through the Samsung website 3 weeks ago, I traded in my old device (Huawei P30 Pro) and sent it over on monday 11th october. I have had no email confirmation saying they have received it but today they took £250 out of my account and just now they are threatening to lock me out of my device. I am not happy with how they have handled this and they better come up with a good excuse or i may start looking for alternatives.

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58 REPLIES 58
WhittyField98
Explorer
Options
Galaxy S21 Series
1 more thing i would like to add, they gave me until the 20th october to trade in my device. I still have 6 days before it needs to be handed in...
0 Likes
ShekhJaheadHussain
Apprentice
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Galaxy S21 Series

I have bought recently a samsung s21 5G  traded in my old handset iPhone 7 128gb jet black posted to Samsung received a confirmation email they have received the phone with box and accessories I thought I was all set now I'm getting a message Samsung will lock my phone if I don't trade in my old handset in 24hrs what do I Do?

Screenshot_20211014-223334_Device Services.jpg

JoayPull
First Poster
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Galaxy S21 Series
I have the same on my flip phone. I have until the 24th to complete - even though they have my trade-inScreenshot_20211015-050221_Gmail_12662.jpg
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ShekhJaheadHussain
Apprentice
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Galaxy S21 Series
I have proof of postage I gave them a well kept phone I kept in good condition in original box with its accessories now this message is disturbing to me I need to know what's going on why aren't samsung notifying me through email or text even a call what's happening?
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ShekhJaheadHussain
Apprentice
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Galaxy S21 Series
This is going to ruin my day I have so many things going on now this hope this issue is resolved before I have to go back to work in couple of days!
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ShekhJaheadHussain
Apprentice
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Galaxy S21 Series
We both need to call customer service tomorrow first thing ASAP
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stevedol
Journeyman
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Galaxy S21 Series
I've had the same message, even though I've had a confirmation email to say they received my trade in, also have until the 23rd to send the trade in. Samsung's system on the blink?
WelshPaul
Helping Hand
Options
Galaxy S21 Series

@ShekhJaheadHussain wrote:
I have proof of postage

Proof of postage isn't proof of delivery. Do you know for sure that Samsung received the phone? It may have got lost in the post...


My advice comes from being a UK Samsung phone user.

Current Devices:
  • Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
  • Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
  • Samsung Galaxy Buds2 > Model: SM-R177NZKAEUA.
  • Samsung Galaxy Buds+ > Model: SM-R175.
  • Samsung One Ui 4.0 / Android 12.
Mandyjack
Explorer
Options
Galaxy S21 Series

Same here with my flip. Also have until the 24th. They have also took an extra £450 from my account. I only received phone on 3rd of Oct.  Absolutely furious. I'm going to take this to watchdog trading standards and or ombudsmen.