Device Will Be Locked in 24 Hours

[WhittyField98]

I bought my S21 Ultra outright through the Samsung website 3 weeks ago, I traded in my old device (Huawei P30 Pro) and sent it over on monday 11th october. I have had no email confirmation saying they have received it but today they took £250 out of my account and just now they are threatening to lock me out of my device. I am not happy with how they have handled this and they better come up with a good excuse or i may start looking for alternatives.

[WhittyField98]

1 more thing i would like to add, they gave me until the 20th october to trade in my device. I still have 6 days before it needs to be handed in...

[ShekhJaheadHussain]

I have bought recently a samsung s21 5G  traded in my old handset iPhone 7 128gb jet black posted to Samsung received a confirmation email they have received the phone with box and accessories I thought I was all set now I'm getting a message Samsung will lock my phone if I don't trade in my old handset in 24hrs what do I Do?

 

[JoayPull]

I have the same on my flip phone. I have until the 24th to complete - even though they have my trade-in

[ShekhJaheadHussain]

I have proof of postage I gave them a well kept phone I kept in good condition in original box with its accessories now this message is disturbing to me I need to know what's going on why aren't samsung notifying me through email or text even a call what's happening?

[ShekhJaheadHussain]

This is going to ruin my day I have so many things going on now this hope this issue is resolved before I have to go back to work in couple of days!

[ShekhJaheadHussain]

We both need to call customer service tomorrow first thing ASAP

[stevedol]

I've had the same message, even though I've had a confirmation email to say they received my trade in, also have until the 23rd to send the trade in. Samsung's system on the blink?

[WelshPaul]

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@ShekhJaheadHussain wrote:
I have proof of postage

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Proof of postage isn't proof of delivery. Do you know for sure that Samsung received the phone? It may have got lost in the post...

[Mandyjack]

Same here with my flip. Also have until the 24th. They have also took an extra £450 from my account. I only received phone on 3rd of Oct.  Absolutely furious. I'm going to take this to watchdog trading standards and or ombudsmen.