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Original topic:

device is not play protect certified

(Topic created on: 08-08-2022 09:12 AM)
Galaxy s21 new user
First Poster
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Galaxy S21 Series

Hi,

 

A few weeks ago I purchased a new Samsung galaxy s21 device. Unfortunately, it's not play protect certified, and I cannot find any fix. The device is brand new, and is not rooted. I performed factory reset, but it didn't help. The model is on Google's supported devices list (SM-G991B), and I manually registered my device (using it's Google Service Framework ID).

What should be my next step? 

8 REPLIES 8
AndrewL
Moderator
Moderator
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Galaxy S21 Series

@Galaxy s21 new user: Where did you purchase your Galaxy S21 from? You could try heading to Settings > About phone > Software information > Google Play system update, to see if this helps. If not, I recommend reaching out to the seller directly to enquire about obtaining a refund or replacement. Alternatively, please take a look at the troubleshooting steps linked below.

Fix issues with your Play Protect certification status - Android Help (google.com)

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DavidGlass
Journeyman
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Galaxy S21 Series

Did you fix your problem yet? I had the same thing since the July update, "device not certified" in Play Store and Wallet doesn't work. I actually had the same problem a few months ago, an update broke it, the next update fixed it. However, the August update I just applied now has not fixed the problem this time. I tried Samsung support, but it's painful, slow and didn't help. I fear it is time for me to go back to a Pixel. Sigh.

Members_sa0r387
First Poster
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Galaxy S21 Series

I've had exactly the same problem as you even to the order at which the updates fixed and unfixed the phone... So infuriating I've tried everything

Christian125
Apprentice
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Galaxy S21 Series

I have exactly the same problem. 

iamblichos
First Poster
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Galaxy S21 Series

Also the same problem!!!

tkajdro
Student
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Galaxy S21 Series

I have the same issue on Galaxy M51 since update to Android 12. Can't use Google Pay nor Netflix anymore. 

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enes1231
New Member
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Galaxy S21 Series

Hey, were you able to fix it?

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Christian125
Apprentice
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Galaxy S21 Series

Nope. But i did not use the fully reset. Maybe that helps.. 

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