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Original topic:

Complains

(Topic created on: 07-12-2021 11:01 PM)
liridonzz
Apprentice
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Galaxy S21 Series
Can someone please advice me on how to make an official compain to samsung please.
They have messed me about since septerber they have not send me an adapter which was agreed with them . 
7 REPLIES 7
Chris5626
Explorer
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Galaxy S21 Series
You can try the link below:
https://www.samsung.com/uk/info/contactus/email-the-ceo/

They say they get back to you in 24 hours, I've been waiting 2 and a half weeks though...
BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

Hello @liridonzz 

 

May I ask which adapter  ?

The Samsung Shop Team have a telephone number and email address you can use.


Current Phone > Samsung Z Fold³ 5G. > Software : Android 12 ~ Samsung One Ui 4.

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liridonzz
Apprentice
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Galaxy S21 Series
I have tried all of that. Went to samsung stores, emailed them , agreed to send me a replacement adapter for samsung S21+ but still no received even after over 2 months
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BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

Which adapter is it ?


Current Phone > Samsung Z Fold³ 5G. > Software : Android 12 ~ Samsung One Ui 4.

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liridonzz
Apprentice
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Galaxy S21 Series
The one you charge you phone with . Charging adapter
BandOfBrothers
Samsung Maker ★★
Options
Galaxy S21 Series

Ah I understand now the charging brick.

This is usually covered by a 12 month warranty.

May I assume you do not have a Samsung Experience Store local that you could visit to try and get this resolved.

The Samsung Online Shop Team do reply in due course but I assume due to the sheer amount of emails they receive a few days can pass between emails sometimes.

You can obviously send an email via the link supplied in the other reply and they'll get back to you too.

Maybe ask the Samsung Online Shop Team to provide a voucher code you can use to buy a charging brick from the Samsung Online Store or hopefully they can get the item to you ASAP.

Totally understand and appreciate how frustrating this must be.

How are you currently charging your phone !

 


Current Phone > Samsung Z Fold³ 5G. > Software : Android 12 ~ Samsung One Ui 4.

liridonzz
Apprentice
Options
Galaxy S21 Series
Thanks for all your help . Received my charger today finally