It's depends on the promotion that was running at the time @keisha21
So for example the promotion I saw was if a person pre ordered a Samsung Galaxy s21 within the start and end dates of said promotion they could then take up the free Samsung Buds Pro and the Tag.
If ordering direct from Samsung then they could be ordered at the same time as raising the pre order of the phone.
If ordering via a network etc then they can be ordered from the Samsung Members App from the new phone when it was delivered.
The new promotion I've seen for the Samsung Galaxy s21 is a promotional item of the Samsung Buds Live.
My information comes from being a UK resident.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
