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Original topic:

Chat sending with wrong number

(Topic created on: 09-09-2021 07:14 PM)
Tom1163
Apprentice
Options
Galaxy S21 Series
Got new S21. When I send a message via chat it has the original number of the phone not my number. Can anyone help?

1 Solution


Accepted Solutions
Solution
BandOfBrothers
Samsung Maker ★★
Options
Galaxy S21 Series

Ok so this is what typically happens when number porting into a network and bringing your own number with you at a later time @Tom1163 

  • The network assigns a temporary mobile number to the sim they've supplied so you can remain contactable while your network uses the Pac you gave to them.
  • The sim they supply has this temporary number associated with it.
  • The network then eventually port your own mobile number to that sim card.
  • The issue can be that your phone still recognises the original temporary number.

The way round this is to ask your network to sim swap your number to a blank sim card so your own number is the only one that has been associated with it.

Or sometimes a factory reset helps as this deletes everything off.

Here are some similar threads.

eu.community.samsung.com/t5/other-smartphones/samsung-profile-sharing-incorrect-number. 

 

eu.community.samsung.com/t5/other-smartphones/s8-wrong-number-when-texting/. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

View solution in context

9 REPLIES 9
BandOfBrothers
Samsung Maker ★★
Options
Galaxy S21 Series

Hi @Tom1163 

 

What phone number is showing on your about Phone section ?

Also in your phone app is your own main contact at the top ? Does it show your own number ?

What do you mean when you say showing the original number of the phone? 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

Tom1163
Apprentice
Options
Galaxy S21 Series
1. Unknown showing.
2. Yes it is
0 Likes
BandOfBrothers
Samsung Maker ★★
Options
Galaxy S21 Series

Did you have a temporary mobile number before porting your own mobile number from a previous network to your current network @Tom1163 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

Tom1163
Apprentice
Options
Galaxy S21 Series
I did and that is the number showing
0 Likes
Solution
BandOfBrothers
Samsung Maker ★★
Options
Galaxy S21 Series

Ok so this is what typically happens when number porting into a network and bringing your own number with you at a later time @Tom1163 

  • The network assigns a temporary mobile number to the sim they've supplied so you can remain contactable while your network uses the Pac you gave to them.
  • The sim they supply has this temporary number associated with it.
  • The network then eventually port your own mobile number to that sim card.
  • The issue can be that your phone still recognises the original temporary number.

The way round this is to ask your network to sim swap your number to a blank sim card so your own number is the only one that has been associated with it.

Or sometimes a factory reset helps as this deletes everything off.

Here are some similar threads.

eu.community.samsung.com/t5/other-smartphones/samsung-profile-sharing-incorrect-number. 

 

eu.community.samsung.com/t5/other-smartphones/s8-wrong-number-when-texting/. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

Tom1163
Apprentice
Options
Galaxy S21 Series
Thankyou
BandOfBrothers
Samsung Maker ★★
Options
Galaxy S21 Series

My pleasure @Tom1163  😎


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

0 Likes
lucinda26
First Poster
Options
Galaxy S21 Series

Is there any way to fix this without having to factory reset the phone? I'm helping a family member with their phone which they recently got, they've transferred everything ocer from their old phone and no longer have the old phone. She's not great with technology and I live far away from her so cannot assist her directly very easily. Thanks in advance!

0 Likes
Justmarcoj
First Poster
Options
Galaxy S21 Series

Hey Guys, i know this is waaaaaaayyyyyyyyyyy late but i stumbled upon the answer by accident. All you have to do is install google message and set it as default, once done open Samsung messages and pop in your number into the Rich messaging prompt and ur good to go !!

0 Likes