Just bought a Galaxy s21 and I am having an issue hearing people on calls. On a call, I don't hear any dial tone, ringing, or the voice of the person that I called or the person that called me. People have said they can hear my voice but I can't hear any sound when making or receiving a call.
To make sure it wasn't a network issue, I made and received calls normally on WhatsApp & Duo. I've also cleared the cache in the default phone app and restarted my phone multiple times but no luck.
I've tried calls with WiFi calling on/off and Cellular only. I also tried this with WhatsApp and Duo. Those apps worked fine however, the default phone app won't allow me to hear incoming callers no matter what.
Is this happening in one place or everywhere @jgeorge521
Also as a process of elimination can you try your sim card in another phone ?
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
I am having a similar issue on my S9. It started just after the last update. The only way to correct it is to reboot. Any thoughts or assistance