Can't Claim Ear buds promotion. IMEI not recognised?

[ewanstewart]

Ordered the S21 Ultra and have emails saying I am eligible for the ear buds promotion. Filled out the form but where your IMEI-1 number pre fills it says the number is not recognised. I checked it and it is correct but I still can't get the promotion. 

Reached out to samsung for support but had no answer. 

Any one had this issue and had it resolved?

[ironass]

Try using IMEI-2. It has worked for others.

[StevenMac1972]

I too had thus issue, however after checking the IMEI number was correct I just submitted it again and the 2nd time it went through? Hope this helps....

[ewanstewart]

Annoyingly it pre filled and won't let me edit the number

[ewanstewart]

Tried a few times but the same error just keeps showing, thanks for your help though!

[danmidd]

they ask for a pic of the imei number also so when it said not recognised I just pressed continue it must have been ok as it was validated just waiting on delivery

[Jack1547]

It blocked my claim the first time because I had a space at the end of the IMEI so make sure there isn't one there.

[Jonnypocket]

I had the same issue but just clicked to continue anyway with photo proof. My claim was validated a few weeks ago now.

[Rob74yeti]

got my s21 just now. how do i claim my buds. do i wait for an email. or is there a link i use ? tia

[ewanstewart]

should be a banner on your Samsung Members home page that says something about claiming your free gift