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calls randomly not working

(Topic created on: 19-02-2021 10:39 AM)
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Farinos
Journeyman
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Anyone having their calls just stop working now and again and having to restart phone to get them going again? A few times now I've gone to make calls, it rings then I get nothing and also same with incoming,  phone rings I answer then nothing but silence
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11 REPLIES 11
Mimo40
Helping Hand
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has all this been happening after an update?
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Farinos
Journeyman
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not sure, not really had phone long enough to notice whether it was happening before an update or not, plus I really don't make that many calls
JoB1978
First Poster
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I have this with my s10+ it will say not registered on a network and I have ti restart a few times before it will do anything
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Mimo40
Helping Hand
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what you could do just as a piece of mind is clear phone cache just incase it software causing the problem. And if it is not that then it's possible sim problem.

https://www.hardreset.info/devices/samsung/samsung-galaxy-s21-ultra/wipe-cache/
Farinos
Journeyman
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thanks, I'll give it a go
Mgordon
Student
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I started having this problem last week. I am ready to send my phone back.

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Farinos
Journeyman
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mines not done it since I cleared the cache in the phone app.
could be worth trying that
Mgordon
Student
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I do a restart and it does solve the problem but only for a little while. 

I will certainly try that -how do i clear the cache?

Thanks

 

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Farinos
Journeyman
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settings, go to apps ,go to phone, click on storage then clear cache