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Original topic:

Call sounds issues,, people calling me cannot hear me

(Topic created on: 21-06-2021 02:22 AM)
Ayoufloyd
Apprentice
Options
Galaxy S21 Series

Hello there,

I just got Galaxy S21 5g a month ago, sometimes whenever someone calls me i cannot hear them but they can hear me.. when i use whatsapp or messanger the calls are going good and no issue with hearing other people calling me, the issue is happening only when I use the normal call. I don't know why this is happening, most likely the S21 5g has this issue.

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2 REPLIES 2
xSteveuk
Helping Hand
Options
Galaxy S21 Series
Hi,
Try going settings
Mobile Networks
Network Mode

And try
Turning off LTE
Or
If have VoLTE to off

If have wifi calling on
Turn it off

You could also try
When on the
Samsung members page
Click on get help button
At the bottom of the page
And click on interactive
And do a mic test

On phone
Settings
Try Turning off
Calling I'd spam protection

And see if that helps

Also at bottom of your phone

There is tiny pin hole
Give that a good blow
Maybe blocked
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Aklima
Troubleshooter
Options
Galaxy S21 Series
Hi,
Please turn off 5g network as this is the problem. Please go to settings and click on connections and click on mobile network and then please click on network mode and select LTE/3G/2G(auto connect).
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