25-03-2021 11:18 AM
Hi there,
Ever since I got my Samsung Galaxy S21 I have an issue where when either making or receiving calls I can hear the other person but they can't hear me.
Initially I thought it might be a signal problem but it happens wherever I am, I have even turned on wifi calling to get around signal issues.
If I call via whatsapp or facebook messenger then it is totally fine so its not a problem with the microphone. It happens whether i'm using the phone as normal or with earbuds.
In addition sometimes when someone calls I press the button to answer the call and it says it has answered but the phone is still ringing so the call isn't actually connected.
It feels like it is an issue with the phone and not my signal as with old phone (S10) it was fine in the same areas and no issue.
Any ideas on how to fix it?
11-04-2021 06:30 AM
Same issue here. It's really frustrating that a top line phone can't be used as a phone!! (the other end can't hear me on 90% cases)
29-04-2021 02:58 PM
05-05-2021 05:15 PM
Same issue here... really annoying.
14-05-2021 06:45 PM
I read somewhere else that if you "downgrade" the type of mobile network from 5G, it works (I've set 3G/2G for both my SIM cards, because when I had 4G selected I had the same problem). I tried it out (eliminating the automatic choice) and for now it works... waiting for a more permanent solution though!
Hope it helps!
17-05-2021 06:12 PM
20-05-2021 08:44 AM
Same issues here
22-05-2021 11:47 AM
22-05-2021 12:28 PM
Same issue... Waiting on fix, happy to beta test. my wife and I both have latest S21 phones and my wife tells me every day she wishes she had her s8 back.
23-05-2021 12:08 PM
24-05-2021 10:14 AM - last edited 24-05-2021 10:49 AM