Burned pixels

[KING_RAGNAR]

Hello, anybody meet with multiple burned pixels issue on s21 ultra? Screen have protective foil from new...no damage, no cracked screen phone not droped😳

2nd issue is green color in lowest brightness

Phone is still in warranty...is possible to fix it somehow or need a claim replacement?🤔

[antikythera]

warranty repair job

[KING_RAGNAR]

I thought so 😔🤦🏻
Thx

[BandOfBrothers · Accepted solution]

@KING_RAGNAR 

First try the colour panels test via opening in your phone dialer app and dial *#0*# and look for the colour panels and switch through them a few times to see if this jolts the pixels back into life.

If not then a Samsung Experience Store or Samsung Service Centre can help and or if you was supplied the phone by a Network ask them for a replacement.

I wish you all the best with this. 

[KING_RAGNAR]

That was 1st what i tried than i tried JScreenFix web for aprox 1h and its still same so only one option is repair or replacement via currys (where been bought)

[DianDD]

They will replace your screen I guess you just request your repair don't wait even a day

[DannyT]

That's right, if you can still see it on those colour screens then get in touch directly, and one of our team can book the inspection for you. 

[KING_RAGNAR]

I'm just surprised how it could happened without physical dmg...phone been bought from curry's in march or april so need to go through them

[Bcehrs]

Who do I get in touch with I have a cluster of pixels about a half inch down from the top right of my phone on the screen. Samsung Galaxy 21 I got my phone in like March.

[BandOfBrothers]

@Bcehrs 

First try the troubleshooting colour panels by launching your phone app and dial *#0*# and then scroll through the colour panels a few times to see of that jolts the pixels into working.

If that fails then contact who supplied the phone for support.

A Samsung Experience Store  / Samsung Service Centre would be able to help too.