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Original topic:

Burned pixels

(Topic created on: 26-07-2021 05:40 AM)
KING_RAGNAR
Journeyman
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Galaxy S21 Series
Hello, anybody meet with multiple burned pixels issue on s21 ultra? Screen have protective foil from new...no damage, no cracked screen phone not droped😳
2nd issue is green color in lowest brightness
Phone is still in warranty...is possible to fix it somehow or need a claim replacement?🤔



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12 REPLIES 12
antikythera
Black Belt 
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Galaxy S21 Series
warranty repair job
KING_RAGNAR
Journeyman
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Galaxy S21 Series
I thought so 😔🤦🏻
Thx
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Solution
BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

@KING_RAGNAR 

 

First try the colour panels test via opening in your phone dialer app and dial *#0*# and look for the colour panels and switch through them a few times to see if this jolts the pixels back into life.

If not then a Samsung Experience Store or Samsung Service Centre can help and or if you was supplied the phone by a Network ask them for a replacement.

I wish you all the best with this. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

KING_RAGNAR
Journeyman
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Galaxy S21 Series
That was 1st what i tried than i tried JScreenFix web for aprox 1h and its still same so only one option is repair or replacement via currys (where been bought)
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DianDD
Voyager
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Galaxy S21 Series
They will replace your screen I guess you just request your repair don't wait even a day :smiling-face:
DannyT
Moderator
Moderator
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Galaxy S21 Series

That's right, if you can still see it on those colour screens then get in touch directly, and one of our team can book the inspection for you. 


Welcome to the Community!

KING_RAGNAR
Journeyman
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Galaxy S21 Series
I'm just surprised how it could happened without physical dmg...phone been bought from curry's in march or april so need to go through them
Bcehrs
First Poster
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Galaxy S21 Series

Who do I get in touch with I have a cluster of pixels about a half inch down from the top right of my phone on the screen. Samsung Galaxy 21 I got my phone in like March.

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BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

@Bcehrs 

 

First try the troubleshooting colour panels by launching your phone app and dial *#0*# and then scroll through the colour panels a few times to see of that jolts the pixels into working.

If that fails then contact who supplied the phone for support.

A Samsung Experience Store  / Samsung Service Centre would be able to help too.


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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