Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Build-id does not match with the reference

(Topic created on: 17-11-2022 11:07 PM)
Paulypaul182
Journeyman
Options
Galaxy S21 Series
Hi. I've just tried to update my s21 5g. The next thing I noticed was the screen going blue as in the picture. I've tried restarting the phone but it just goes straight back to the blue screen, nothing seems to work. I have been having trouble lately with the phone just restarting on its own which has been a pain, I'm wondering whether this happened whilst doing the update and the phone is just stuck in download mode. Is the phone doomed or can I rescue it? My upgrade isn't for another 9 months so I'm using an old beat up s9+ for now

image


14 REPLIES 14
Aklima
Hotshot
Options
Galaxy S21 Series
Hi,
You should try the option at the bottom of the phone to cancel and restart the phone and see what happens.
0 Likes
Paulypaul182
Journeyman
Options
Galaxy S21 Series
I've tried that, it just returns back to that screen
0 Likes
UltraGhosts
Voyager
Options
Galaxy S21 Series
Say you were flashing the phone, is that right?
0 Likes
Paulypaul182
Journeyman
Options
Galaxy S21 Series
Sorry, no idea what that means. I was updating the latest update, put the phone to one side and when I looked at it about 5 or so minutes later I saw that blue screen
0 Likes
UltraGhosts
Voyager
Options
Galaxy S21 Series
Kinda weird for a normal update mode through the settings. If I were yu I would flash it. (knowing what I was duin).
0 Likes
Paulypaul182
Journeyman
Options
Galaxy S21 Series
I've no idea how to do that. I'm waiting for the battery to go flat at the moment
0 Likes
UltraGhosts
Voyager
Options
Galaxy S21 Series
Lemme know if everything fails and yu want a guide!
0 Likes
Paulypaul182
Journeyman
Options
Galaxy S21 Series
Thanks, I will do
0 Likes
leicesterMan
Helping Hand
Options
Galaxy S21 Series
Was the update over the air or using computer
0 Likes