I just wondered if anyone has had the same problem as I'm having?
Recently I was sent an invitation to upgrade from my S20+5G to an S21. I checked out the new range and selected a S21 Ultra in Phantom Blue and completed all the paperwork. Received confirmation of both order and new contract from Samsung and Klarna, respectively. I then discovered that the Phantom Blue 256Gb that I'd ordered wasn't available for at least 4 weeks. As colour isn't that important to me, I called Samsung Shop support and asked if I could change my order to Phantom Black. Shop advisor said that I would have to cancel my first order and then re-order using the Samsung site. I did this and quickly received confirmation emails from both Samsung and Klarna that both the order and new contact had been cancelled.
Now to the major problem! For the past 4 days I have been repeatedly unable to access the 'Upgrade Lounge' to make my new order. I keeps coming up with the message "You have already upgraded". I have spoken to 3 different people at Shop support who have all assured me my problem would be fixed 'at once' but I still can't upgrade!
I've had Samsung phones and other products for many years but this poor customer service is definitely making me consider other brands. Has anyone else had a similar problem?
